Quick answers to the questions we hear most from customers. Can't find yours? Reach us directly on WhatsApp.
Delivery time varies by destination country and shipping method (air or sea). Once you submit a quote request, our team will confirm the estimated timeframe for your specific destination.
Fill out the "Request a Quote" form on the homepage (name, destination, approximate weight, dimensions), and our team will reach out on WhatsApp with the final price — no commitment required.
Yes, we offer free storage for your purchases at our Istanbul warehouse for up to 30 days from receipt, so you can consolidate all your orders before requesting a single shipment.
Customs fees vary by country and the value of your purchases, and are typically the recipient's responsibility. Contact our support team before shipping to learn the specifics for your country.
Use the Track Shipment page and enter your tracking number. If your shipment is moving through an international carrier (UPS, FedEx, DHL...), you can track it directly from the same page.
Yes, we offer optional insurance covering your shipment against loss or damage from pickup through delivery, especially recommended for higher-value purchases.
Contact our team on WhatsApp or through the Contact Us page to find out which payment methods are currently available for your country.
We handle both small and large shipments. Send us your order's weight and dimensions through the quote request form and our team will confirm feasibility and pricing.
This is a general guideline — details vary by destination country and carrier. Contact us before purchasing if you're unsure about a specific item.